Introducing HelpWire’s New Unattended Remote Access Feature

By Electronic Team Updated on:  

We’re thrilled to introduce HelpWire’s Unattended Remote Access! This powerful feature allows operators to connect to remote computers and devices without needing the client’s presence. Once the initial permissions are set, you can access the remote endpoint at any time—even if it’s idle or logged out—as long as it’s powered on and connected to the internet.

Introducing HelpWire’s New Unattended Remote Access Feature
  • Windows: Fully supported.
  • macOS: Currently in final testing and coming soon.

Note: Unattended Remote Access is currently in testing to evaluate server performance under heavy use. During this phase, users can connect to an unlimited number of unattended endpoints. After testing concludes, limits on unattended devices per user will be introduced.

Key Benefits of Unattended Remote Access

  • Work Anytime, Anywhere: Access your office or home computers with ease, ensuring you stay productive no matter where you are.
  • Simplified Server Management: Manage remote servers efficiently without needing to be on-site.
  • Reliable Client Support: Provide assistance even when your clients are away from their devices.

How to Set Up Unattended Remote Access


Setting up Unattended Remote Access is simple and fast:


  1. Log in to your HelpWire account.

  2. Send the HelpWire Client app link to the remote client as usual.

  3. The client downloads and installs the HelpWire Client on their device.

  4. From your HelpWire Operator app, initiate a remote connection.

  5. The client approves the connection, enabling the session.

  6. In the Web Portal, select “Request Unattended Access.”

  7. The client approves Unattended Access with a single prompt. After this, you can connect anytime without further permissions, provided the device is powered on and online.

Following these steps establishes a continuous connection to the remote device, improving your efficiency and support capabilities.

For more detailed instructions, visit our Knowledge Base.

Managing Unattended Access Permissions


We understand the importance of control when it comes to remote access. Here’s how to manage or revoke Unattended Access:


  • Client-Side Control: Clients can disable Unattended Access at any time through the HelpWire Client app.
  • Operator Control: Operators can manage or revoke access via the HelpWire Web Portal, offering flexibility for endpoint management.

These options ensure both clients and operators have full control over access permissions, maintaining security and compliance.

Built-in Security for Peace of Mind


Unattended Remote Access inherits HelpWire’s robust security measures, including:


  • AES-256 Encryption: Ensures all data and connections remain secure.
  • Permission-Based Access Control: Guarantees only authorized sessions are established.

You can trust HelpWire to deliver secure and compliant remote access, safeguarding your data and privacy.

Try HelpWire’s Unattended Remote Access Today!


Designed to boost efficiency, streamline workflows, and provide seamless support, HelpWire’s Unattended Remote Access is a game-changer for remote operations. Experience the difference today!