ELECTRONIC TEAM™, INC. TERMS OF SERVICE

IMPORTANT NOTICE: THIS IS A LEGALLY-BINDING CONTRACT. THESE TERMS OF SERVICE AFFECT YOUR LEGAL RIGHTS AND WILL BE WHOLLY AGREED TO BY YOU THROUGH USE OF THE ELECTRONIC TEAM, INC. WEBSITE OR SERVICES. FURTHER, THESE TERMS OF SERVICE WILL WHOLLY GOVERN YOUR RELATIONSHIP WITH ELECTRONIC TEAM, INC. AND YOUR USE OF ITS WEBSITE AND/OR SERVICES.

IF YOU DO NOT WHOLLY AGREE TO THE TERMS OF SERVICE HEREIN, DO NOT USE ANY ELECTRONIC TEAM, INC. SERVICES!

PLEASE READ CAREFULLY.

ELECTRONIC TEAM, INC.’S PRIVACY POLICY, WHICH IS INCORPORATED AND MADE A BINDING PART OF THESE TERMS OF SERVICE, IS LOCATED AT https://www.electronic.us/company/policies/.

These Electronic Team, Inc. Terms of Service (“Terms of Service”) govern Access and/or Use of all Electronic Team, Inc., a Commonwealth of Virginia corporation (“Electronic Team”), Services and Website by all Users and/or Visitors (or “You(r)”). These Terms of Service shall be governed by and construed and enforced in accordance with the laws of the COMMONWEALTH OF VIRGINIA without reference to conflicts of law rules and principles.

Key Term Definitions

Access and/or Use: The act of electronically visiting the Website and/or taking advantage of Services or any information provided by Electronic Team.

Service(s): All Electronic Team Services, including, but not limited to, all content, data, documents, graphics, information (whether or not User Content), products, text, and all other elements offered through the Website or any device.

Users and/or Visitors (“You(r)”): All individuals, partners, or groups, including all business, commercial, non-profit, organizations or entities in whatever form, whether legally recognized or not, who Access, Use, or take advantage of Electronic Team Services.

Website: Any website(s) owned or operated by Electronic Team.

Note that any Key Terms may be used cumulatively and together to affect the required meaning. For example, “Website Services” includes both Key Terms “Services” and “Website” and should be read together to mean: Electronic Team Website Services and Services in general.

1. OVERVIEW OF ELECTRONIC TEAM SERVICES

Electronic Team provides Users with simple and advanced technologies, software solutions, mobile, server-side and desktop applications. The Electronic Team Website is a one-stop shop that offers digital products and Services to help make Users’ lives easier, such as system utilities and multiple data management products and technologies. Electronic Team’s desire to provide easy-to-use and practical software solutions for its User’s is why Electronic Team craves to constantly improve, fix, and enhance its products and Services. Electronic Team is committed to helping Users resolve their software-related issues. Should You wish to reach the Help Team or to contact Electronic Team for any reason, please send an email to ping@electronic.us.

2. ACCEPTANCE OF TERMS OF SERVICE

These Terms of Service are a legally-binding agreement between You and Electronic Team regarding Use of the Website as made available by Electronic Team and/or its authorized licensor(s) (“Licensor”). Electronic Team makes available its Website and Services for Your Use subject to the terms and conditions set forth in these Terms of Service. By Accessing and Using the Electronic Team Website and Services, You AGREE to be bound by and to ACCEPT these Terms of Service and all terms and conditions contained and/or referenced herein as well as any additional terms and conditions set forth on the Website.

If You do NOT AGREE to ALL the terms and conditions contained in these Terms of Service, You should NOT Use or take advantage of any Electronic Team Services. If You do NOT AGREE to any additional specific terms which apply to particular Content (as defined in Section 2.2 hereof) or to particular transactions concluded through Electronic Team Website or Services, then You should NOT Use the part of the Website or Services which contain such Content or through which such transactions are concluded. Additionally, when Using or taking advantage of any Electronic Team Services, should You visit another website or obtain any products, applications or services from another entity or provider, whether free of charge or for payment, You will be subject that third-party’s guidelines and conditions applicable to such products, applications or services, and NOT those of Electronic Team.

2.1 Type of License. You are granted a revocable, limited license to Use the Electronic Team Website and Services as outlined and detailed in Section 4, below. Furthermore, Electronic Team offers a variety of third-party products and services that may offer a variety of licenses upon purchase by You. Some of these third-party licenses will be outlined in Section 4.3, below.

2.2 Updates to Terms of Service. These Terms of Service may be amended by Electronic Team at any time upon notice provided by any of the following means: (i) through a posting on the main page of the Website; (ii) during the purchase process for an Electronic Team product or Service; or (iii) by email to the address You have previously provided when You set up Your User Account or otherwise. Your failure to provide or maintain accurate and current contact information with Your User Account related to Electronic Team Services or Website will not obviate Your responsibility to comply with these Terms of Service. Specific terms and conditions may apply to specific content, products, materials, Services or information contained on or available through this Website (the “Content”), or to transactions concluded via the Website. Such specific terms may be in addition to these Terms of Service, or, where inconsistent, only to the extent that the Content or intent of such specific terms is consistent with the Terms of Service, and then such specific terms will prevail. Please check these Terms of Service regularly to ensure that You are aware of all terms governing Your Use of the Electronic Team Website and Services.

Electronic Team reserves the right to make changes or updates with respect to the Website, or to the Content or the format thereof at any time without notice. Electronic Team also reserves the right to terminate or restrict access to the Website and its Services or any portion thereof for any reason whatsoever in its sole discretion.

3. USER WARRANTIES AND OBLIGATIONS

3.1 Agreement of Use. You AGREE to Use the Electronic Team Website and Services only for purposes permitted by these Terms of Service as well as any applicable law, regulation or generally accepted practices or guidelines in the relevant jurisdiction(s). Specifically, You AGREE and warrant that in Using Electronic Team Website and Services, Your actions do not contravene the laws, rules, or regulations of (i) the country, state, or locality where You reside, or (ii) the country, state, or locality where Electronic Team is located or operates. This includes complying with applicable export and import restrictions as well as any other restrictions.

3.2 Prohibited Conduct. You AGREE not to Use or permit Use of Electronic Team Services, via email, facsimile, faxing, posting, publishing, uploading, or otherwise transmitting any data or material, for any purpose that may (i) menace or harass any person or cause damage or injury to any person or property; (ii) involve the publication of any material that is false, defamatory, harassing or obscene; (iii) violate privacy rights or promote bigotry, racism, hatred or harm; (iv) constitute unsolicited bulk email, “junk mail”, “spam” or chain letters; (v) constitute an infringement of intellectual property or other proprietary rights; or (vi) otherwise violate applicable laws, ordinances or regulations. Electronic Team reserves the right to disable, remove, or revoke access to You to any material that violates the foregoing restrictions or these Terms of Service. Electronic Team shall have no liability to You in the event that Electronic Team takes such action. You AGREE to defend and indemnify Electronic Team against any claim arising out of a violation of Your obligations under this Section.

3.3 Prohibited Actions. You AGREE not to Access (or attempt to Access) Electronic Team Services by any means other than through the means provided by Electronic Team or its authorized Partners. You AGREE not to Access (or attempt to Access) the Services by way of automated means and that You will not engage in any activity that interferes with or disrupts the Services (or the servers and networks which are connected to the Services).

Specifically, You AGREE that You will not:

• Share Your Login ID or password;
• Use or attempt to Use another User’s User Account (as defined in Section 5 hereof), password, or system without express consent from the owner of the User Account;
• Remove or modify any Website markings or any notice of Electronic Team’s or its Licensors’ proprietary rights;
• Modify, make derivative works of, disassemble, reverse compile, or reverse engineer any part of the Services, or Access or Use the Services in order to build or support, and/or assist a third party in building or supporting, products or services competitive to Electronic Team;
• Disrupt or interfere with any other User’s enjoyment of the Website and Services or affiliated or linked sites;
• Upload, post, or otherwise transmit through the Website and Services any viruses or other harmful, disruptive, or destructive files;
• Access or attempt to Access any Content or User Content (as defined in Sections 2.2 and 11 hereof), which You are not authorized to Access under the Terms of Service; and
• Disrupt or interfere with the security of, or otherwise cause harm to the Website, Services, Content, User Content, system resources, accounts, passwords, servers, or networks connected to or accessible through the Website and Services or any affiliated or linked sites.

The rights granted to You under these Terms of Service are also conditioned on the following:

• The rights of any User licensed to Use the Services cannot be shared or Used by more than one individual;
• No part of the Services may be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means, including but not limited to electronic, mechanical, photocopying, recording, or other methods, except as expressly provided herein; and
• You AGREE to make every reasonable effort to prevent unauthorized third parties not authorized by Electronic Team from Accessing or Using the Services.

4. LIMITED LICENSE TO USE

4.1 Limited License. You are granted a revocable, limited, non-exclusive, non-transferrable, non-sublicensable license (“License”) to use Electronic Team Website and Services, so long as Your Use of such Services is expressly permitted in these Terms of Service. Electronic Team reserves the right to revoke Your License upon the breach of these Terms of Service or upon a good faith belief that Your Use of Electronic Team Services will be injurious to Electronic Team, others, Users, the public, or in violation of these Terms of Service. Additionally, this License is not a sale of any of Electronic Team intellectual property owner’s rights.

4.2 Restrictions. Your License to Use Electronic Team Services may ONLY be used by You. You may not lease, lend, rent, sub-license, or transfer any of Your rights to Use Electronic Team Services or any data received stemming from Your Use of this License belonging to Electronic Team.

This License also is held with respect to all User obligations outlined and detailed in Section 3, above.

4.3 Third-party Licenses. Third-party licenses are independent of Your License to Use the Electronic Team Website and Services. Depending on the product or Service(s) purchased from Electronic Team, Your license may vary. For a current list of third-party licenses available, please visit this link to Software Licenses.

5. USER ACCOUNT

5.1 User Account. You may sign up for a personalized account (“User Account”) with Electronic Team in order to Access the full range of features offered by the Website and Services, and especially the Forum – Info Center. In creating a User Account, You AGREE to submit accurate, current, and complete information and keep this information frequently updated. Electronic Team reserves the right to suspend or terminate User Accounts which it suspects are used in contradiction to these Terms of Service and/or contain information that is untrue, inaccurate, not current, or incomplete.

When You create a User Account, You will choose a personal, non-transferable username and password. User Accounts may not be “shared” or used by more than one individual. After You ACCEPT these Terms of Service and Your User Account registration has been accepted by Electronic Team, Your User Account will be established. You are solely responsible for any and all activities that occur under Your User Account, whether or not such use was authorized by You.

Please read Electronic Team’s Privacy Policy as outlined in Section 15 below, which describes how Electronic Team collects, uses, discloses, manages, and stores Your personally identifiable information (“Personal Information”).

5.2 User Account Information. The information You provide will be used only for such purposes as allowing You to set up a User Account and profile to interact with other Users through the Service, the Forum, to improve the Content of the Service, customize the advertising and Content You see, and communicate with You about specials and new features. It is completely optional for You to engage in these activities and/or create a User Account with Electronic Team.

You AGREE and understand that You alone are responsible for maintaining the confidentiality of all usernames and passwords associated with any User Account You Use to Access the Website and Services. Additionally, You may not Use a User Account that belongs to someone else at any time without the permission of that account holder. Electronic Team is not liable for any harm caused or related to the theft or misappropriation of Your username, password, User Content (as defined in Section 11 hereof), disclosure of Your username or password, or Your authorization of anyone else to Use Your username or password. However, You could be held liable for losses incurred by Electronic Team, another User, or a third party due to misappropriation and Use of Your User Account. If You become aware of any unauthorized Use of Your User Account, please notify Electronic Team immediately at ping@electronic.us.

6. PROHIBITED CONDUCT

VIOLATION OF THE FOLLOWING TERMS (DETERMINED IN ELECTRONIC TEAM’S SOLE DISCRETION) WILL RESULT IN THE TERMINATION OF YOUR USER ACCOUNT. WHILE ELECTRONIC TEAM PROHIBITS CERTAIN CONDUCT AND CONTENT ON THE ELECTRONIC TEAM WEBSITE, YOU UNDERSTAND AND AGREE THAT ELECTRONIC TEAM CANNOT BE RESPONSIBLE FOR CONTENT POSTED, SHARED, OR TRANSMITTED ON THE SERVICES THAT VIOLATES THESE PROHIBITIONS AND YOU NONETHELESS MAY BE EXPOSED TO SUCH CONTENT. YOU AGREE TO USE THE WEBSITE AND SERVICES AT YOUR OWN RISK. BY USING THE ELECTRONIC TEAM WEBSITE, YOU AGREE NOT TO:

• “Stalk”, harass, threaten, or defraud other Users;
• Send, post, or make available pornographic, threatening, embarrassing, hateful, racially or ethnically insulting, libelous, or otherwise inappropriate messages to other Users;
• Make unsolicited offers, advertisements or proposals; or send chain letters, unsolicited email, SMS, “spam” or other junk messages;
• Transmit any worms or viruses or any code of a destructive nature through the Electronic Team Websites or Services;
• Impersonate another person or Access a User Account not Your own without explicit permission from the User Account owner;
• Share Electronic Team-related key codes or passwords with a third party or encourage another User to do so;
• Misrepresent the source, identity, or content of information transmitted via the Electronic Team Website, for example, claiming to be someone that you are not;
• Use the Electronic Team Website or Services for any illegal or unlawful purpose;
• Interfere with any security-related features of the Electronic Team Website, Services, or otherwise attempt to gain unauthorized access to the Electronic Team Website, Services, other accounts, computer systems or networks connected to the Electronic Team Website, through hacking, password mining, or any other means or interfere or attempt to interfere with the proper working of the Electronic Team Website or any activities conducted on the Electronic Team Website;
• Intentionally interfere with the operation of the Electronic Team Website or Services or any User’s enjoyment of them;
• Post inflammatory statements to get responses; and
• Use the Website or Services in any manner that in Electronic Team’s sole discretion could damage, disable, overburden, or impair it or interfere with any other party’s Use and enjoyment of the Electronic Team Website or Services.

ELECTRONIC TEAM IS NOT RESPONSIBLE FOR ANY VIOLATION OF APPLICABLE LAWS, RULES, OR REGULATIONS COMMITTED BY YOU, YOUR USER ACCOUNT, OR ANY OF YOUR AFFILIATES. IT IS YOUR RESPONSIBILITY TO ENSURE THAT YOUR USE OF THE ELECTRONIC TEAM WEBSITE AND SERVICES DOES NOT CONTRAVENE APPLICABLE LAWS, RULES, OR REGULATIONS.

7. PAYMENT TERMS

7.1 Subscription Plans. Electronic Team may offer Services based on a one-time payment or on a Subscription Plan basis. The prices and features available to You regarding any Subscription Plan will be indicated on the Website and may contain additional terms and conditions, which shall be construed in accordance with Section 2.2, above (“Subscription Plan”). A Subscription Plan is typically offered on a month-to-month or annual basis. However, Electronic Team reserves the right to change the prices, alter the features, or amend the length of a Subscription Plan upon notice to You. Any change to price or length regarding Your Subscription Plan will not take immediate effect but will become implemented upon the end of Your current Subscription Plan, whether month-to-month or annual. A Subscription Plan will continue to renew in perpetuity until either canceled by You or Electronic Team.

7.2 Billing/Contact Information. The responsibility of providing accurate and complete billing and contact information stemming from any purchases falls solely on You. Electronic Team is not responsible for any inaccuracies or omissions by You during the payment procedure, whether or not these inaccuracies or omissions negatively affect Your ability to download or use Electronic Team Services and/or Website.

7.3 Discounts; Free Trials and Special Offers. Electronic Team may offer select discounts as indicated on the Website. Such discounts are in the sole discretion of Electronic Team and may be updated or modified from time to time, as will be provided on the Website. If You participate in any Special Offers or Trial Periods, the validity period of such an agreement will be stipulated on the offer itself, however, if not so stipulated, the time period shall not exceed thirty (30) days. Such Trial Periods and Special Offers may include their own additional terms and conditions which shall take precedence over any conflicting terms and conditions in these Terms of Service, in accordance with Section 2.2, above. To receive more information about a Discount, Free Trial, or Demo version, please contact Electronic Team as outlined in Section 23, below.

7.4 Payment. Electronic Team accepts credit/debit card, PayPal, PayNearMe, wire transfer(s), and check/money order payments. Other payment methods also may be available to You depending on where You are geographically located. Additionally, Electronic Team allows for Users to make a payment in the currency of their choice. The currency exchange rate is automatically determined by the payment processing service used and Your bank should automatically convert the price.

7.5 Third-Party Invoices. At Electronic Team’s sole discretion, You may be given the opportunity to pay any current invoices due to Electronic Team by using a third-party payment system or merchant account, such as PayNearMe or PayPal (“Payment System”). Electronic Team does not charge You for electronic invoice payments, however, some Payment Systems may charge a fee to transfer funds. Electronic Team does not control and is not responsible for any problems associated with the operation of these Payment Systems.

7.6 Tax Responsibility. Unless otherwise provided, all invoices, pricing, and quotes given or made by Electronic Team are exclusive of all taxes. You are solely responsible for paying any applicable taxes pertaining to Your relationship with Electronic Team and Use of its Services, including but not limited to sales tax, Value-added tax (VAT), goods and services tax (GST), excise, withholding, or similar levies or taxes whether foreign or domestic. Similarly, You are solely responsible for any penalties or the like due stemming from a failure to pay appropriate duties and/or taxes. Any such payments, taxes, or duties, or the like will not be subtracted from any amount You owe Electronic Team. If a certificate of exemption or similar document or proceeding is to be made in order to exempt the sale from sales or use tax liability. You will be responsible for obtaining and providing Electronic Team with such certificate, document or proceeding.

If Electronic Team is required by law to make any deduction or withholding, You will take such reasonable steps to minimize or reduce such deduction as permitted by law. In that case, Electronic Team may, but shall not be obligated, to assist You in this regard, including compliance with the procedures for claiming relief under applicable provisions of applicable tax treaties. Electronic Team shall make such deduction or withholding as required in accordance with applicable law and the total of any amount so deducted or withheld and the remainder remitted to You will be deemed to be payment in full. You acknowledge and agree that any payments to You will be made against an invoice and/or any other documentation as may be required indicating the full value of the goods and/or services provided.

8. REFUND POLICY

8.1 No Refunds; Grace-Period Policy. Because of the nature of Electronic Team’s Services, all sales are FINAL. However, Electronic Team provides a 14-day grace period during which You may qualify to receive a refund or replacement (“Grace-Period Policy”). You may qualify under the Grace-Period Policy where (i) the Services or product is malfunctioning on the User’s computer/mobile device (i.e., according to the features described on the product’s website or other official product documents); (ii) Electronic Team is notified in writing (pursuant to Section 29, below) by the User/purchaser of the details concerning the issue and receives assistance from the User should any further consumer-side details need to be determined; and (iii) Electronic Team is unable to address the malfunction within a reasonable amount of time. In the event that conditions (i), (ii), and (iii) above are met, a full refund will be provided to the purchaser without any additional compensation or reimbursement, or, at the User/purchaser’s election, replacement Services or a product of the same or similar value may be provided. To inquire about or initiate the Grace-Period Policy, please contact Electronic Team’s Help Team as outlined in Section 23, below.

8.2 European Union (EU) Residents. Because of the nature of Electronic Team’s Services, if You are a European Union (“EU”) resident, upon purchase of any Electronic Team Services You will lose Your right of withdrawal under the Consumer Rights Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 (“CRD”). Your loss of the right of withdrawal is based upon CRD Article 16(m), which omits the purchase of “digital content” from the right of withdrawal. Upon purchasing Electronic Team Services, You expressly consent to the performance of the purchase contract and ACKNOWLEDGE that You will lose the right of withdrawal. In such a case, effectively, Electronic Team offers NO REFUNDS to EU residents pursuant to the CRD.

8.3 Demo/Free Trial Version. Because no refunds are offered based on the nature of the Services provided, Electronic Team strives to provide You with Services and products of the highest degree as well as the best technical, sales, and informational support services. Electronic Team wants You to be fully informed as to the capabilities and functions of its Services before Your purchase of any Services. As part of this commitment, Electronic Team may offer demo and/or free trial versions to help assist You in determining which Services are appropriate for Your needs. For more information about Services or for assistance in determining which Services or product is best for You, contact the Help Team as provided in Section 23, below.

8.4 Grace-Period Policy Procedure. A request under the Grace-Period Policy must (i) be made within fourteen (14) days of the original purchase date; (ii) be sent to the Help Team (as provided in Section 23, below); and (iii) contain the order reference number along with a detailed and grounded reason(s) for the refund or replacement (“Grace-Period Request”). Upon submission of a Grace-Period Request, please allow up to 72 hours for a response to Your inquiry (if the matter is urgent please label the communication as such). Upon response from Electronic Team regarding Your Grace-Period Request, please provide any details or information requested by the Help Team in order help process Your request. Should a Grace-Period Request be approved, Electronic Team should fully process the refund or replacement within 72 hours. If You choose a replacement, the Help Team will guide You through the process. If You choose a refund, the purchaser will be refunded in the same currency in which they purchased the Services or product, refunded to the credit/debit card or bank account used for the purchase, and in the case of checks or money-order purchases, a check will be sent to the original purchaser. Depending on Services or product version purchased, Electronic Team may also require additional actions on Your part before a Grace-Period Request may be finalized, e.g., returning a boxed CD version of the Services. All Grace-Period Requests are reviewed during business hours only, Monday to Friday, 08:00-17:00 CET (Central European Time).

8.5 Cases Ineligible under Grace-Period Policy. As a non-exclusive list of examples, the following cases are ineligible for a refund or replacement under the Grace-Period Policy: (i) User/purchaser refuses to follow instructions of the Help Team or doesn’t provide the necessary assistance; (ii) there is a “fix” or a “workaround” to the issue reported as a reason for a Grace-Period Request; (iii) the Services were purchased by mistake or on a wrongful assumption of Services and their associated capabilities; (iv) there is a functionality peculiarity that is mentioned in the Services’ user guide or on the product’s webpage; (v) the User/purchaser purchased the software for an operating system different from that used by the User (in such a case Electronic Team reserves the right to change the License for the proper operating system); (vi) the User/purchaser did not read the License description and purchased a license type that does not meet their needs; (vii) the bug reported was fixed in a newer version than the User owns, but the User refuses to upgrade; (viii) the problem is caused by the User’s system or network settings or by a third-party application or device; (ix) the User changed their mind and no longer wants the Services for non-technical reasons; (x) the Services purchased were lost, stolen, damaged, or traded; (xi) the Services were ordered as part of a limited-time offer; (xii) the User purchased or downloaded another software in attempt to replace the Services purchased; (xiii) the User purchased the Services from a third party not related to Electronic Team, and not an Electronic Team licensed reseller (to ensure You purchase from a licensed Electronic Team reseller contact the Help Team as outlined in Section 23, below); and (xiv) a refund is requested due to an issue that could have been detected previously through use of the free demo/trial version—for the Services are provided “as is”.

9. UPGRADE POLICY

9.1 General. Electronic Team strives to provide outstanding maintenance of its products and Services which includes technical support from the Help Team and regular new releases. This strive for outstanding maintenance means that Electronic Team regularly releases new minor and major versions of products and Services.

9.2 Software Upgrade Release. A software upgrade release can be major or minor; thus, to help determine the significance of an upgrade, use the following method: a major upgrade will change the version number of a product/service (i.e., the leftmost number); whereas, a minor upgrade will usually follow the original version number with “.01”, “.02”, “.03”, etc. (i.e., the rightmost number). As a further example, version 2.0.0.20 signifies that 20 minor upgrades have taken place on version 2.

9.3 Upgrade Cost. Minor updates are generally free, unless otherwise stated, however, major upgrades must be purchased. Such upgrade costs vary between Services, so in order to best inform You of potential costs for major or minor upgrades, please contact the Help Team, as outlined in Section 23.

9.4 Notifications of Upgrades; Upgrades. Electronic Team offers subscription services for Product Update Notifications. To subscribe for Product Update Notifications, You simply select the product(s) and/or Services in which You are interested, click “Subscribe,” and Electronic Team will begin sending You emails or notifications whenever a new build or version of the product(s) or Services are released. In order to see the changes or enhancements for any product developed by Electronic Team, locate a product features page on the Website, then scroll to the bottom of the page and click “Release notes.” This will allow You to view exact dates, builds, and version numbers, as well as view the full list of features added or fixed.

To initiate a major upgrade simply download the latest build or product from the Download Area and use Your current registration information. If You discover that the build You have is not the most recent available but is within Your major version, follow these steps: (i) download the installer, as applicable, from the product page, the Download Area, or the link in the Upgrade Notification email (if received); (ii) install the latest build; (iii) launch the newly installed application and check whether it is registered; (iv) if the software seems to be in Demo mode, enter Your registration information (i.e., name and code) to unlock the software; (v) in some cases, You will have to restart the application in order for the license to apply. For a more detailed explanation of these steps please reach out to the Help Team as outlined in Section 23.

9.5 Upgrades Based on Bug Fixes. Electronic Team guarantees that all bug reports that are submitted by registered Users will be investigated by Electronic Team testers in accordance with the User’s applicable support plan, and nevertheless, a fix will be provided in a timely fashion. If a User reports a bug that was already fixed in a previous version, Electronic Team may recommend the User to upgrade to the latest version in order to eliminate the problem. Also note, a bug that was fixed in a newer version than a User owns does not qualify for a refund under the Grace-Period Policy, outlined in Section 8, above.

9.6 Lifetime Upgrade Guarantee. Electronic Team also offers a Lifetime Upgrade Guarantee in order for You to avoid paying for new major upgrades in the future. This Guarantee may be purchased for 30% of the original cost of the license (but not less than $9.95 USD), or 50% of the original price for certain Mac products (i.e., Commander One, CloudMounter, Uplet, and Photobulk). The Lifetime Upgrade Guarantee is not a Subscription Plan but is a one-time purchase that will always allow You to have the most up-to-date version of applicable Licenses.

10. SUPPLY AND RIGHT TO SERVICE

The term of these Terms of Service shall begin when You start using Electronic Team Services and shall continue in perpetuity unless otherwise terminated by You or Electronic Team by written notice (which includes electronic means), in accordance with Sections 7 and 22 hereof. Electronic Team expressly reserves the right to immediately change, discontinue, limit, or suspend Your Services at any time, upon a good faith belief that Your Use of Electronic Team Services will be injurious to Electronic Team, others, or the public, or in violation of these Terms of Service. Upon the termination or expiration of Your Services, You must immediately cease Using the Electronic Team Website and all of its Services. UPON TERMINATION OF YOUR AGREEMENT WITH ELECTRONIC TEAM, YOU WILL NO LONGER BE AUTHORIZED TO USE OR TAKE ADVANTAGE OF ELECTRONIC TEAM SERVICES IN ANY WAY.

11. USER CONTENT

11.1 General. User Account holders may be able to upload, store or transfer files, videos, pictures, data, information, and other material (“User Content”) through the Website and Services. Electronic Team does not own any User Content and does not monitor, edit, or disclose any information regarding You or Your User Account without Your prior permission, except in accordance with these Terms of Service or Privacy Policy, as outlined in Section 15 below.

11.2 User-Uploaded Content. Whether uploaded directly from Your computer or from an online cloud-based platform, Electronic Team shall not be responsible for any corruption of files, loss of data, breach of security, hacks, viruses, or any similar compromises of data You experience; this liability will solely fall upon the User and/or any third-party platform or service said User uses in order to upload User Content onto the Electronic Team Website or Services.

11.3 Monitoring of User Content. Electronic Team also does not, as a matter of practice, review, inspect, edit or monitor any User Content posted, stored, or Accessed by You or any other User of the Website or Services. However, Electronic Team reserves the right, solely in its own sole discretion, to refuse, remove, or disable access to User Content that Electronic Team learns may be illegal or may violate these Terms of Service, although it has no obligation to do so. Electronic Team’s action or inaction to regulate Content or conduct, or to enforce against any potential violation of these Terms of Service by any User (or any other third party), does not waive Electronic Team’s right to implement or not implement regulation or enforcement measures with respect to any subsequent or similar content, conduct, or potential Terms of Service violation.

11.4 Responsibility for User Content. Electronic Team does not control, is not responsible for, and makes no representations or warranties with respect to any User Content. You are solely responsible for Your Access to, Use of and/or reliance on any User Content. You must conduct any necessary, appropriate, prudent or judicious investigation, inquiry, research, and due diligence with respect to any User Content. It Your responsibility to investigate the licensing of any User Content prior to Using such User Content in any way and to ensure that Your Use of any such User Content complies with all applicable laws, licensing requirements and does not infringe any third-party proprietary rights. You are also responsible for any Content that You post or transmit as well as all Content posted or transmitted through or by Use of Your User Account.

11.5 Prohibited User Content. Types of User Content prohibited from the Website and Services includes but is not limited to: (i) illegal content; (ii) content relating to the creation, advertising, distribution, or receipt of illegal goods or services; (iii) offensive content (including, without limitation, defamatory, threatening, or pornographic content); (iv) content that discloses another person’s personal, confidential, or proprietary information; (v) fraudulent content; (vi) malicious content such as malware or spyware; or (vii) content that offers, promotes, advertises or provides links to unsolicited products or services. Should You discover or come across content that You believe violates this Section or these Terms of Service, please use the Website Portal to “Report to Moderator” such Content, or contact the Help Team as outlined in Section 23, below.

12. YOUR WARRANTIES

YOU HEREBY WARRANT THAT: (i) ALL INFORMATION PROVIDED BY YOU TO ELECTRONIC TEAM IN CONNECTION WITH THE WEBSITE AND THE SERVICES IS TRUE, ACCURATE, CORRECT, AND UP TO DATE; (ii) YOU HAVE FULL POWER AND AUTHORITY TO ENTER INTO THESE TERMS OF SERVICE; (iii) YOU ARE OF LEGAL AGE (18 YEARS OLD) TO FORM A BINDING CONTRACT WITH ELECTRONIC TEAM; (iv) YOU WILL SEEK ALL NECESSARY GOVERNMENTAL APPROVALS REQUIRED TO EFFECTUATE THESE TERMS OF SERVICE; (v) YOU SHALL PERFORM ALL OF YOUR OBLIGATIONS UNDER THESE TERMS OF SERVICE IN ACCORDANCE WITH APPLICABLE LAWS, RULES, AND REGULATIONS; AND (vi) YOUR USER MATERIALS, USER CONTENT, EDITORIAL, TEXT, GRAPHIC, AUDIOVISUAL, AND OTHER CONTENT THAT YOU SUBMIT TO ELECTRONIC TEAM OR MAKE AVAILABLE TO OTHER USERS OF THIS WEBSITE DO NOT: (1) INFRINGE ANY INTELLECTUAL PROPERTY RIGHTS OF ANY THIRD PARTY; (2) CONSTITUTE DEFAMATION, LIBEL OR OBSCENITY; (3) RESULT IN ANY CONSUMER FRAUD, PRODUCT LIABILITY, BREACH OF CONTRACT TO WHICH YOU ARE A PARTY OR CAUSE INJURY TO ANY THIRD PARTY; (4) PROMOTE VIOLENCE OR CONTAIN HATE SPEECH; (5) VIOLATE ANY APPLICABLE LAW, STATUTE, ORDINANCE, OR REGULATION; OR (6) CONTAIN ADULT CONTENT OR PROMOTE ILLEGAL ACTIVITIES.

Any and all products downloaded or purchased from the Website and Services may be subject to United States export controls. You or Your representatives AGREE that You and Your End Users are not nor will be at any time in the future (i) located in a country embargoed by the United States; (ii) the target of any sanctions program that is established by Executive Order of the President or published by the Office of Foreign Assets Control, U.S. Department of the Treasury (OFAC); (iii) designated by the President or OFAC pursuant to the Trading with the Enemy Act, 50 U.S.C. App. § 5, the International Emergency Economic Powers Act, 50 U.S.C. §§ 1701-06, the Patriot Act, Public Law 107-56 or any Executive Order of the President issued pursuant to such statutes; (iv) named on the following list that is published by OFAC: “List of Specially Designated Nationals and Blocked Persons”; (v) if the undersigned is an individual or a company, named on the U.S. Treasury Department’s list of Specially Designated Nationals (SDN); or (vi) on the United States Commerce Department’s Table of Deny Orders.

13. INFORMATION AND MATERIALS PROVIDED BY YOU

The security of User information and Content is of the utmost importance to Electronic Team. For this reason, all communications, documents, information, or Content submitted to, sent through, or stored on the Website and/or used for Services by You will be subject to these Terms of Service and Privacy Policy, as outlined in Section 15 below. Electronic Team’s Privacy Policy is subject to change at Electronic Team’s sole discretion, however, any Electronic Team policy changes will not result in a material reduction in the level of protection provided for Your data.

14. CONFIDENTIALITY

All User Content provided by You shall be considered confidential including information regarding Your business and products, and all such information shall remain as Your intellectual property and will be held strictly confidential by Electronic Team, and except as expressly authorized by You in writing, shall not be divulged or published by Electronic Team and shall not be authorized by Electronic Team to be divulged or published by others. Confidential information for purposes of this paragraph shall not include the following:

• Information, which is or becomes available to the general public, provided the disclosure of such information did not result from a breach by Electronic Team of this paragraph; and
• Any Content or material (whether or not User Content) that breaches Sections 3, 4, 6, 11.5, or any other Sections herein.

15. PRIVACY POLICY

Electronic Team respects Your privacy and the use and protection of Your Personal Information. Please see Electronic Team’s Privacy Policy at https://www.electronic.us/company/policies/ for important information and disclosures relating to the collection and use of Your Personal Information in connection with Your use of the Electronic Team Website and Services.

16. INTELLECTUAL PROPERTY (IP)

16.1 Sole Ownership of IP Rights. The Electronic Team Website, in its entirety (except for User Content), including the Electronic Team Website name and logo, and all other Electronic Team Services, Content, site design, text, data, interfaces, product and service names, design marks, logos, button icons, legends, images, photographs, music, audio or video clips, titles, page headers, graphics, software and the selection, expression, structure, arrangement, coordination, enhancement and presentation of said elements, as well as the “look and feel” of the Electronic Team Website (including color combinations, layout, design and all other graphical elements), are the sole property of Electronic Team and/or its authorized affiliates or Licensors. The foregoing elements of Electronic Team are protected by any and all U.S. and international copyright, service mark, and trademark treaties, laws, regulations, and rules and may not be copied, used or re-used for any purpose not expressly authorized in these Terms of Service, without Electronic Team’s prior written permission. You acknowledge that these rights are valid and protected in all forms, media, and technologies existing now or hereinafter developed. Material published by Electronic Team on the Electronic Team Website may contain other proprietary notices or describe products, services, processes, or technologies owned by Electronic Team to which the same such protections and rights discussed above will exist, unless such material is rightly owned by a third party.

16.2 Use of Electronic Team IP. Nothing in these Terms of Service or through the Use of Electronic Team Services shall be construed as granting You a license to Use such material under any copyright, service mark, trademark, patent or other intellectual property right of Electronic Team or any other third party, except as otherwise granted herein. Similarly, unless otherwise specifically provided herein or authorized by Electronic Team in writing, all rights in the Website, Services, and Content not expressly granted to You is reserved by Electronic Team. Pursuant to the License granted herein or as otherwise set forth, You AGREE not to copy, republish, frame, or make available for assign, download, distribution, lease, license, loan, modification, rent, sale, sublicense, transmission, reverse engineering, or creation of derivative works based on the Content, Website, Services, or Electronic Team itself, other than in conjunction with the Services offered by Electronic Team.

17. USER OWNERSHIP RIGHTS

17.1 Ownership of User Content. Except as provided in Section 17, hereof, Electronic Team acknowledges and agrees that it claims no ownership or control, nor does it obtain any right, title, or interest from You under these Terms of Service to any User Content that You post, submit, or upload to the Electronic Team Website or through its Services, including any intellectual property rights in Your User Content (whether those rights happen to be registered or not, and wherever in the world those rights may exist). Unless agreed otherwise, You retain copyrights and any other rights You already hold in Your User Content. You alone are responsible for protecting those rights, as appropriate, and You AGREE that You are responsible for protecting and enforcing those rights and that Electronic Team has no obligation to do so on Your behalf.

17.2 Right to Retain Copies. Electronic Team reserves the right to retain a copy of all User Content that You post, upload, or submit to the Electronic Team Website or through its Services. This retained Content, data, or User Content will be for the benefit of Electronic Team in order to better experiences, functionalities, and Services for Users, monitor compliance with the Terms of Service, or for any other good faith purposes as Electronic Team sees fit; however, Electronic Team never publishes any User Content or data and treats such content as confidential information.

18. TOOLS AND STATISTICAL DATA

18.1 Monitoring of Services. Electronic Team may use tools, scripts, software, and utilities (collectively, “tools”) to monitor and administer the Services and to help resolve any Electronic Team service requests. The tools will not collect, report, or store any of Your data residing in the service production environment, except as necessary to troubleshoot service requests or other problems in the Services provided. Data collected by the tools (excluding production data) may also be used to assist in managing Electronic Team’s product and service portfolio and for license management.

18.2 Statistical Information. Electronic Team may compile statistical information related to the performance of its Services and may make such information publicly available, provided that such information does not incorporate and/or identify Your data, Your confidential information, or include Your company’s name. Electronic Team retains all intellectual property rights in such statistical information.

19. THIRD-PARTY MATERIALS AND LINKING TO THE WEBSITE

19.1 General. The Website and Services may include links to other websites and/or third-party products that are not under Electronic Team’s control (collectively, “Third-Party Materials”). Third-Party Materials that may be appropriate or necessary for use with some Electronic Team Services are specified in the Terms of Service, as applicable. Your right to use such Third-Party Materials is governed by the terms of the Third-Party Materials license agreement specified by Electronic Team and not under these Terms of Service. Electronic Team shall not be responsible in any way for such Third-Party Materials and requires that You to read the terms of service and privacy policy of these third parties before taking advantage of their services. Electronic Team provides such links only for convenience to Users of the Website and Services, and the inclusion of any link to Third-Party Material(s) does not imply endorsement by Electronic Team of the content, products and/or services of such Third-Party Material(s). Notwithstanding any provision to the contrary herein, nothing in these Terms of Service shall be construed as to grant You any rights or licenses with regard to such Third-Party Material(s) or to entitle You to use such Third-Party Material(s). By using any of these Third-Party Materials, You AGREE that Electronic Team may share Your data associated with this use with any of these affiliated third parties to attain a specific result, as outlined in Electronic Team’s Privacy Policy in Section 15, above.

19.2 Linking to Website. Linking to this Website is permitted provided that You comply with the following rules. You may link to the home page of this Website or to any other page of this Website. However, You are not allowed to use in-line linking (or hot-linking) or framing. You must not imply that Electronic Team endorses or sponsors the linker or its website, products or services. You must not use Electronic Team’s intellectual property, including, but not limited to, trademarks, trade names, and copyrights without advance written permission from Electronic Team. Furthermore, You AGREE to remove the link at any time upon Electronic Team’s request.

20. LICENSES AND RIGHTS GRANTED TO ELECTRONIC TEAM

Subject to the terms and conditions of these Terms of Service, each Party (“Mark Owner”) hereby grants the other Party (“Mark Licensee”), a non-exclusive, nontransferable, royalty-free, worldwide license to use its Marks to market and promote the services and/or products of the Mark Owner. Any use of the other Party’s Marks shall be subject to the Mark Owner’s right to review and approve, which approval shall not be unreasonably withheld, and shall conform with any trademark usage guidelines, polices, or requirements provided by the Mark Owner. Additionally, Users hereby grants Electronic Team the right to publish, display, and/or refer to the final product developed pursuant hereto for promotional purposes.

21. ELECTRONIC TEAM WARRANTIES AND DISCLAIMERS

21.1 Services “As Is” and “As Available.” EXCEPT AS OTHERWISE PROVIDED IN THIS SECTION, ALL CONTENT AND/OR SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” ELECTRONIC TEAM HEREBY EXPRESSLY DISCLAIMS ANY REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR ANY PARTICULAR PURPOSE, NON-INFRINGEMENT, OR AS TO THE OPERATION OF THIS WEBSITE, SERVICES OR THE CONTENT. ELECTRONIC TEAM DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS AS TO THE SECURITY OF THIS WEBSITE, THE SERVICES, OR CONTENT. YOU ACKNOWLEDGE THAT ANY INFORMATION SENT MAY BE INTERCEPTED IN TRANSMISSION OR OTHERWISE. ELECTRONIC TEAM DOES NOT WARRANT THAT THE WEBSITE, SERVICES, CONTENT, OR THE SERVERS WHICH MAKE THIS WEBSITE AVAILABLE OR ELECTRONIC COMMUNICATIONS SENT BY ELECTRONIC TEAM ARE FREE FROM VIRUSES OR ANY OTHER HARMFUL ELEMENTS. Except as agreed by Electronic Team in writing, contractors, agents, dealers or distributors of Electronic Team or any other third party shall not have a right to modify this limited warranty, nor to make any additional warranties.

21.2 Use at Your Own Risk. THE USE OF THE ELECTRONIC TEAM WEBSITE, SERVICES, OR THE DOWNLOADING OR OTHER USE OF ANY PRODUCTS THROUGH THE WEBSITE IS DONE AT YOUR OWN DISCRETION AND RISK AND WITH YOUR AGREEMENT THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM, LOSS OF DATA, OR OTHER HARM THAT RESULTS FROM SUCH ACTIVITIES. ELECTRONIC TEAM ASSUMES NO LIABILITY FOR ANY COMPUTER VIRUS OR OTHER SIMILAR SOFTWARE CODE THAT IS DOWNLOADED TO YOUR COMPUTER FROM THE WEBSITE OR IN CONNECTION WITH ANY SERVICES OR PRODUCTS OFFERED THROUGH THE WEBSITE. NO ADVICE OR INFORMATION WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM ELECTRONIC TEAM OR FROM THE WEBSITE SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS OF SERVICE.

The Website and Services may contain references to specific Electronic Team products and Services that may not be (readily) available in a particular country. Any such reference does not imply or warrant that any such products or Services shall be available at any time in any particular country.

You understand and AGREE that by Using the Website and Services, You may be exposed to Content that You may find offensive, indecent or objectionable and that, in this respect, You use the Website and Services at Your own risk.

21.3 Lack of Liability. IN NO EVENT SHALL ELECTRONIC TEAM OR ANY OF ITS PARTNERS OR AFFILIATES BE LIABLE FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, PUNITIVE, SPECIAL, OR INCIDENTAL DAMAGES (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF BUSINESS, CONTRACT, REVENUE, DATA, INFORMATION OR BUSINESS INTERRUPTION). THIS REFUSAL OF LIABILITY SHALL EXIST UNDER ANY THEORY OF LIABILITY RESULTING FROM, ARISING OUT OF, OR IN CONNECTION WITH THE USE OF, OR INABILITY TO USE, THE WEBSITE OR SERVICES, OR THE CONTENT, PRODUCTS, SERVICES, STATEMENTS, OR ACTIONS OF ANY THIRD PARTY ON OR THROUGH THIS WEBSITE AND SERVICES, ANY UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSION OR DATA, ANY INFORMATION THAT IS SENT OR RECEIVED, OR NOT SENT OR RECEIVED, ANY FAILURE TO STORE DATA, ANY LOSS OF DATA, LOSS OR DAMAGE TO FILES, LOSS OR DAMAGE TO THE CONTENT, OR ANY SERVICES AVAILABLE THROUGH THE WEBSITE THAT ARE DELAYED OR INTERRUPTED, EVEN IF ELECTRONIC TEAM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. ANY ACTION BROUGHT AGAINST ELECTRONIC TEAM PERTAINING TO OR IN CONNECTION WITH THIS WEBSITE AND SERVICES MUST BE COMMENCED AND NOTIFIED TO ELECTRONIC TEAM IN WRITING WITHIN ONE (1) YEAR AFTER THE DATE THE CAUSE FOR ACTION AROSE.

21.4 Limitation of Liability. IN NO EVENT SHALL ELECTRONIC TEAM’S TOTAL LIABILITY TO YOU FOR ALL DAMAGES IN ANY ONE OR MORE CAUSES OF ACTION, WHETHER IN CONTRACT, TORT OR OTHERWISE EXCEED THE COST OF THE PRODUCTS OR SERVICES PURCHASED. THIS LIMITATION OF LIABILITY SHALL NOT APPLY TO LIABILITY FOR DEATH OR PERSONAL INJURY TO THE EXTENT THAT APPLICABLE LAW PROHIBITS SUCH LIMITATION. FURTHERMORE, BECAUSE SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

22. ENDING YOUR RELATIONSHIP WITH ELECTRONIC TEAM

These Terms of Service will continue to apply until terminated by either You or Electronic Team in accordance with these Terms of Service. If You want to terminate Your legal agreement with Electronic Team, You may do so by: (i) notifying Electronic Team at any time, and (ii) closing Your accounts for all of the Services which You use. Any notice of termination should be sent to ping@electronic.us. Electronic Team reserves the right to terminate its legal agreement with You at its sole discretion.

23. THE HELP TEAM

Electronic Team offers technical support for its Users at no extra cost through the Help Team. In order to receive technical support from the Help Team, You should contact Electronic Team at ping@electronic.us or through the Electronic Team Website Portal. In such communication, You should describe the nature of the problem to be resolved as well as other necessary information such as Your username, name, email, phone number, etc. The Help Team will make all reasonable efforts to respond to such requests in a timely manner. You must cooperate with the Help Team when seeking technical support services by providing information necessary to assist the Help Team or as requested by the Help Team while diagnosing or resolving the issue(s). Although the Help Team cannot guarantee that a technical support issue will be resolved, the Help Team will make all reasonable efforts to perform technical support services in a professional manner and to the satisfaction of You.

The Help Team is available Monday through Friday, 08:00 to 17:00 Central European Time (CET). Typical response time for the Help Team is between 24 and 48-hours over business days and is provided in English. Electronic Team makes no warranties or guarantees that the Help Team can resolve Your technical issues; however, the Help Team will strive to assist in answering Your questions, resolving technical issues, and addressing configuration, installation, and usage matters.

24. FEEDBACK

You may from time to time provide suggestions, comments, or other feedback to Electronic Team with respect to any product, material, software, or information provided by Electronic Team (“Feedback”). Such Feedback is warmly appreciated and welcomed as Electronic Team strives to bring You the best possible Services. All Feedback is and shall be entirely voluntary and shall not, absent a separate agreement, create any confidentiality obligation for Electronic Team. Electronic Team will not disclose the source of any Feedback without notice to the providing party. However, Electronic Team shall be free to disclose and use such Feedback as it sees fit, entirely without obligation of any kind to You. The foregoing shall not, however, affect either Your or Electronic Team’s obligations hereunder with respect to the information protected pursuant to Electronic Team’s Privacy Policy, as outlined in Section 15 above.

The following methods can be used to communicate Feedback with Electronic Team, or in general:

• Email: ping@electronic.us
• Electronic Team Website-Portal Services

25. CLAIMS OF COPYRIGHT AND TRADEMARK INFRINGEMENT

25.1 Notice and Procedure. See Sections 25.2 to 25.4 below.

25.2 Digital Millennium Copyright Act (DMCA). Electronic Team takes seriously all alleged copyright infringements and will respond accordingly to notices of any and all alleged copyright infringement that complies with applicable international intellectual property law (including the DMCA, which is applicable in the United States). If You believe that Your work has been copied in a way that constitutes copyright infringement, please provide Electronic Team’s Copyright Agent with the written information specified below:

• An electronic or physical signature of the copyright owner or the person authorized to act on behalf of the owner of the copyright interest;
• A description of the copyrighted work that You claim has been infringed upon;
• A description of where the material that You claim is infringing is located on this Website;
• Your address, telephone number, and email address;
• A statement by You that You have a good-faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;
• A statement by You, made under penalty of perjury, that the above information in Your notice is accurate and that You are the copyright owner or authorized to act on the copyright owner's behalf.

Electronic Team’s Copyright Agent for notice of claims of copyright infringement on this Website and/or Services can be reached as follows:

Philip A. Nicolosi
Phil Nicolosi Law, P.C.
7210 E. State Street, Suite 208,
Rockford, IL 61108
(815)314-0022

Email: dmca@philnicolosilaw.com

For clarity, only DMCA notices should go to the Copyright Agent. Any other Feedback, comments, requests for Help Team support, and other communications You may have should be directed to Electronic Team as outlined in Sections 23 and 24, above. You acknowledge that if You fail to comply with all of the requirements of this Section, Your DMCA notice may not be valid.

*Please note that the above procedure is exclusively for notifying Electronic Team and its affiliates that Your copyrighted material may have been infringed.

25.3 Counter-Notice. If You believe that Your User Content that was removed (or to which access was disabled) is not infringing, or that You have the authorization from the copyright owner, the copyright owner's agent, or pursuant to the law, to post and/or use the material in Your User Content, You may send a counter-notice containing the following information to the Copyright Agent:

• Identification of the User Content that has been removed or to which access has been disabled and the location at which the Content appeared before it was removed or disabled;
• A statement that You have a good faith belief that the User Content was removed or disabled as a result of mistake or a misidentification of the Content;
• A statement that You consent to the jurisdiction of the Federal court in the City of Alexandria, Virginia, and a statement that You will ACCEPT service of process from the person who provided notification of the alleged infringement;
• Your name, address, telephone number, and email address; and
• Your physical or electronic signature.