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hw iconHelpWire

Experience Seamless Remote Desktop Access and Support

HelpWire provides fast, reliable remote desktop access, saving you time, money, and the hassle of on-site visits.
Free download Supported platforms:
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video play icon Quick video overviewExplore HelpWire in 1 minute
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Best Features for Your Remote Support

Establish high-speed connections to client devices and quickly resolve their issues. remote-desktop-control image
Boost the efficiency of remote support sessions with real-time communication through HelpWire's chat. support-chat image
Easily exchange files with your client by dragging and dropping them into the HelpWire remote session window. file-exchange image
Efficiently manage session history, client lists, profile updates, and more with HelpWire’s powerful tools client-management image
Adapt to your team’s needs with the flexibility to add or remove members anytime. team-management image
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Security
HelpWire uses top-tier encryption standards and authentication methods to provide secure, reliable remote access.
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Secure Data Transfer

All remote support sessions are protected with WSS, HTTPS, TLS/SSL protocols, and AES-256 encryption.
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Direct Connections

Direct peer-to-peer connections are established between the Operator and the remote Client, bypassing servers whenever possible.
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Permission-Based Access

Operators can only access client workstations with explicit approval, ensuring trust, comfort, and transparency.
Trustworthy Authentication

Trustworthy Authentication

Safeguard credentials with Auth0’s advanced authentication and authorization platform.
Secure Data Centers

Secure Data Centers

HelpWire’s server architecture is hosted on AWS’s secure cloud infrastructure to protect your data.
Signed Applications

Signed Applications

All HelpWire native apps are digitally signed by DigiCert for heightened integrity and trust.

HelpWire Subscribtion Plans

Select the plan that best suits your specific needs.
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Standard

Ideal for individuals and small teams.
Free
No credit card required
Create free account
  • feature icon 1 remote connection at a time
  • feature icon Unlimited* attended devices
  • feature icon Unlimited team members
  • feature icon Unlimited devices to connect from
  • feature icon Unlimited remote session duration
  • feature icon Suitable for commercial use
  • feature icon Unattended access coming soon!

Business

Perfect for larger organizations supporting multiple clients remotely.
TBA**
Currently in development
Notify me
  • feature icon Includes all Standard features
  • feature icon Advanced features in progress
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Custom Solutions

Looking for something tailored? Whether you need custom options, specific features, a self-hosted server, or integration with your existing setup, we're here to help.
Contact us
* Unlimited refers to no imposed restrictions unless excessive usage is detected that significantly impacts our servers. In such cases, we may need to send a notification and apply manual limitations.
** The name and features of the paid HelpWire subscription are still being finalized. Expected availability: Q4 2024. Licensing models, limitations, and pricing are subject to change.
Why choose HelpWire?
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Swift Setup Process

Our free plan includes all the necessary features without limitations.
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Key Remote Control Tools

Equipped with all the essential tools for effective remote control.
cross-platform

Cross-Platform Compatibility

Available on all major platforms: Windows, Linux, and macOS.
free

Free Remote Desktop Access

Our free plan includes all the necessary features without limitations.
FEATURED AT
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HelpWire Comparing to Others

Discover how HelpWire meets your needs by comparing it to leading remote desktop software.
Compare HelpWire TeamViewer LogMeIn Rescue
Access all features for free
Uncomplicated connection to remote desktops
Unlimited computers to connect from
Unlimited computers to connect to
Unattended remote access
Mobile remote access
Paid addon Paid addon
Trustpilot
Trustpilot
4.5
G2
G2
5.0
Capterra
Capterra
5.0
SourceForge
SourceForge
5.0
TrustRadius
TrustRadius
5.0

Client Feedback

Here are some public reviews of HelpWire from our customers across various platforms:
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The swift setup process and zero configuration requirement for starting remote support sessions are what I appreciate most about HelpWire. It’s remarkable how quickly I can connect with clients and start troubleshooting without any hassle.
Kyle Paterson
CEO, Enspire
G2 review
G2 icon
I appreciate HelpWire for its ease of use and comprehensive remote support tools all in one place.
Daniel Domingues
Founder, Lusha
G2 review
Capterra icon
The experience is fantastic with a very smooth remote session experience. The optimized performance and smart connectivity feature ensures a seamless remote session with zero-lag.
Samit B.
Senior Communication Executive, Dairy
Capterra review
Product Hunt icon
My experience with HelpWire has been fantastic! The remote control process is incredibly smooth.
Molly
Production worker
Product Hunt review
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The interface is straightforward, so I can quickly connect to clients’ devices and start troubleshooting without jumping through hoops. Plus, the performance is rock solid - no lag or sudden disconnections, which is crucial when I’m in the middle of solving a client’s issue.
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HelpWire really stands out for me because it’s free and works seamlessly on both Mac and PC. I love how easy it is to get started. Basically, I can send a dedicated link to my colleague or client to initiate a remote session right away. The software is super fast and easy to use.

Frequently Asked Questions

HelpWire is completely free remote desktop software for Windows, Mac, and Linux. You can start using it right away by downloading the appropriate version for your operating system or registering a free account.
We share our development plans and upcoming feature in our roadmap. If you have any suggestions or priorities you'd like us to consider, feel free to contact us here.
Yes, you can download and install a streamlined version of HelpWire that supports on-demand remote connections without the need to register an account.
As an Operator, you can actively support one client workstation at a time. However, multiple concurrent remote connections to different workstations of the same Client are possible, letting you to switch between them as needed.
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HelpWire
Elevate your remote support with our free, easy-to-use remote desktop software.
Free download
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